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Terms & Conditions

Disclaimer

Welcome to Olde Marsh Candle Company (“we,” “us,” “our”). By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, you may not use our website or services.

Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:

Interfere with the website’s security or functionality
Attempt to gain unauthorized access to our systems
Use our site in a way that damages, disables, or overburdens it
Use automated systems (scrapers, bots, etc.) without our permission

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Product Information & Availability

We strive to ensure our product descriptions, images, and pricing are accurate. However:

Colors, scents, and sizes may vary slightly due to the handmade nature of our products
Availability is not guaranteed
Prices are subject to change without notice

We reserve the right to discontinue any product at any time.

Orders and Payments

A. Order Acceptance

Your order is an offer to purchase. We may accept or decline it at our sole discretion. Confirmation emails do not guarantee acceptance if issues arise such as:

Incorrect pricing
Inventory shortages
Suspected fraudulent activity

B. Payments

We accept payments through trusted third-party payment processors (e.g., Shopify Payments, PayPal).
We do not store full credit card information.

C. Cancellations

Order cancellations may be possible if requested before the order ships. Once shipped, the order cannot be canceled.

Shipping & Delivery

Shipping times are estimates and not guarantees.
We are not responsible for:

Delays caused by carriers
Incorrect addresses provided by customers
Lost or stolen packages once marked “delivered”

Customers are responsible for verifying their shipping information at checkout.

A full Shipping Policy can be provided upon request and posted on the website.

Intellectual Property

All content on our website—including logos, branding, product descriptions, images, and text—is the property of Olde Marsh Candle Company.
You may not:

Copy
Distribute
Modify
Reproduce
Resell

any content without written permission.

User Accounts

If you create an account:

You are responsible for maintaining confidentiality of your login credentials
You agree to provide accurate information
We may suspend or terminate your account for violating these Terms

Limitation of Liability

To the fullest extent permitted by law, Olde Marsh Candle Company is not liable for:

Any indirect, incidental, or consequential damages
Loss of profits or data
Allergic reactions or sensitivities to fragrances or materials
Misuse of products

Candle safety is the customer's responsibility. Always follow provided safety instructions.

Indemnification

You agree to indemnify and hold harmless Olde Marsh Candle Company from any claims, damages, liabilities, or expenses arising from:

Your use of our website or products
Your violation of these Terms
Your infringement of any rights of a third party

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for:

Content
Privacy practices
Accuracy
Security

on external sites.
Use these links at your own discretion.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes will be resolved in the courts located in Florida.

Changes to Terms

We may update these Terms at any time. Updates take effect when posted to our website. Your continued use of the website indicates acceptance of any revised Terms.

Contact Information

If you have questions or concerns about these Terms & Conditions, contact us at:

📧 Click here for email
📍 Olde Marsh Candle Company — Florida, USA