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Privacy Policy

Disclaimer

Olde Marsh Candle Company (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way. By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website, make a purchase, or contact us, you may provide:

Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely by our payment providers; we do not store full credit card details)
Account login information (if an account is created)

Automatically Collected Information

When you access our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages viewed and the time spent on them
Cookies and tracking technologies (see Section 6)

Information from Third Parties

We may receive data from:

Payment processors (e.g., Shopify Payments, PayPal)
Shipping providers
Marketing platforms or social media (if you interact with our ads or posts)

How We Use Your Information

We use collected information to:

Process and fulfill orders
Communicate with you about your order or account
Provide customer support
Improve our website, products, and services
Send marketing communications (only if you’ve opted in)
Prevent fraudulent transactions and enhance security
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only when necessary:

Service Providers: Payment processors, shipping carriers, email and marketing platforms, website hosting partners.
Legal Compliance: If required by law, subpoena, or to protect our rights.
Business Transfers: In the event of a merger, sale, or reorganization, customer information may be transferred with the business.

All third parties are required to maintain the privacy and security of your information.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access your personal information
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Limit certain data uses (such as cookie tracking)

Data Retention

We retain your information only as long as necessary for:

Order fulfillment
Legal or accounting requirements
Business operations and customer service

When no longer needed, data is securely deleted or anonymized.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Personalize content
Track analytics and shopping cart functionality
Deliver relevant advertisements

You can manage or disable cookies through your browser settings.

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your data. While we strive to protect your information, no method of transmission over the internet is completely secure. You share your information at your own risk, and we encourage you to use strong passwords and secure networks.

Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect information from children. If you believe a child has provided data to us, please contact us immediately.

Florida Privacy Laws

As a Florida-based business, we comply with all applicable state and federal privacy regulations. Florida consumers may request information about how their personal data is collected and used by contacting us at the email provided above.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we do, the “Effective Date” at the top will be revised. Your continued use of our website signifies acceptance of any changes.

Contact Information

If you have questions or concerns about these Terms & Conditions, contact us at:

📧 Click here for email
📍 Olde Marsh Candle Company — Florida, USA